UNIT 8. 8F, page 71
Exercise 1
1 g
2 e
3 f
4 c
5 d
6 a
7 h
8 b
LISTENING 31
1 Guest Excuse me. I want to complain about my room.
Receptionist I’m sorry to hear there’s a problem. What’s the matter with it?
Guest It’s very uncomfortable because the air conditioning isn’t working.
Receptionist Well, I’ll see what I can do.
Guest I’m sorry, it’s just not good enough. This is a 5-star hotel!
Receptionist I must apologise. I’ll sort it out immediately.
Guest Thank you. I appreciate that.
2 Guest Excuse me. I’d like to make a complaint.
Receptionist I’m very sorry to hear that. What seems to be the problem?
Guest I didn’t sleep all last night. The music from the disco kept me awake.
Receptionist That’s really beyond our control, I’m afraid. The disco doesn’t belong to the hotel.
Guest But I can’t sleep with all that noise! Can’t I have a different room?
Receptionist There’s really nothing I can do about it. The hotel is completely full.
Guest Well, I’m really not happy about this.
Exercise 2
1 The air conditioning isn’t working.
2 There is a lot of noise from the disco.
Exercise 3
1 A I want to complain about my room.
B I’d like to make a complaint.
2 A I’m sorry to hear there’s a problem.
B I’m very sorry to hear that.
3 A What seems to be the problem?
B What’s the matter with it?
4 A That’s really beyond our control, I’m afraid.
B I’ll see what I can do.
5 A I’m sorry, it’s just not good enough.
B There’s really nothing I can do about it.
6 A I’m really not happy about this.
B I must apologise.
LISTENING 32
Guest Excuse me. I’d like to make a complaint.
Receptionist I’m very sorry to hear that. What seems to be the problem?
Guest I didn’t sleep all night. The music from the disco kept me awake.
Receptionist That’s really beyond our control, I’m afraid. The disco doesn’t belong to the hotel.
Guest But I can’t sleep with all that noise! Can’t I have a different room?
Receptionist There’s really nothing I can do about it. The hotel is completely full.
Guest Well, I’m really not happy about this.
Exercise 4
1 B
2 B
3 A
4 A
5 B
6 A