UNIT 5. Shopping 5F Making a complaint, page 51
Exercise 1
1 c
2 a
3 e
4 b
5 f
6 d
Exercise 2 LISTENING 23
AssistantCanIhelpyou,sir?
Customer Yes, I bought this ham sandwich here this morning. When I opened
it at lunchtime, it smelled funny,
Assistant Oh, I see. So, you didn't eat it.
CustomerOfcoursenot.Iwant my money back!
Assistant Have you got your receipt?
Customer No, I haven't.
Assistant Well, I'm afraid we can't give refunds without a receipt.
Customer I'm sorry, that's just not good enough.
Assistant It's the rule. There's nothing I can do about it.
Customer I'd like to speak to the manager, please.
1 I want my money back!
2 I'm sorry, that's just not good enough.
3 I'd like to speak to the manager, please.
Exercise 3
| Item he's complaining about |
ham sandwich |
|
What the problem is |
it smelled funny |
|
When he bought it |
this morning |
|
What he wants now |
refund |
Challenge!
Students' own answers
Exercise 4
| a camera: a | a coat: b, d, e |
| an electric guitar: f | a laptop: a, f |
| a mobile phone: a, c, f |
Exercise 5
Students' own answers
Exercise 6
1 We don't usually give refunds.
2 We can't exchange items without a receipt.
3 I'm afraid that's all I can do.
4 Could I see your receipt, please?
Exercise 7
Students' own answers