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UNIT 5. Shopping 5G A formal letter, page 52

Exercise 1

1 45 Loxley Close Dartingford Kent BR33 6TY

2 18th May 2011

3 Osako Electronics 48b Oxford Street London
4 Dear Sir or Madam
5 Yours faithfully
6 Alison Trout
Exercise 2
1 Alison Trout

2 an MP3 player

3 May 2011

4 the sound quality is excellent

5 the MP3 player
Exercise 3
1 b

2 a

3 c
Exercise 4
1 returning ✓

2 reference

3 hearing ✓

4 appreciate

5 grateful ✓

6 writing ✓
Exercise 5
1 I would appreciate it if you could write back as soon as possible.
2 I would be grateful if you could phone me tomorrow.
3 I am writing to complain about my new laptop.
4 I am enclosing the receipt for your reference.
Exercise 6 

Students' own answers 

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