Unit 9 Science, 9G Speaking, Making a complaint, page 102
1 games console
2 digital camera
3 DVD player
4 e-book reader
6 digital radio
8 MP3 player
1 digital radio
2 volume control, power lead, remote control
Shop assistant Hello, can I help you?
Customer Yes, I bought this digital radio here a week ago and there’s a fault with it.
Shop assistant Oh, I’m sorry. What’s wrong with it?
Customer There’s something wrong with the volume control.
Shop assistant Let’s have a look. Have you got the power lead with you?
Customer Yes, it’s in the box.
Shop assistant OK, I’ll just plug it in.
Customer You see? It’s very quiet. And when I try to turn it up … nothing happens.
Shop assistant Have you tried using the remote control?
Customer No, I haven’t.
Shop assistant There. It works perfectly with the remote control.
Customer But it’s still faulty, isn’t it? Can I have my money back?
Shop assistant We don’t give refunds, I’m afraid.
Customer No refunds? I’m not happy about that! The volume control doesn’t work!
Shop assistant I can give you a credit note.
Customer Hmm. Well, OK.
Shop assistant Have you got the receipt with you?
Customer Yes, I have. It’s in the box.
Shop assistant OK. If you just wait a moment, I’ll sort it out for you.
1 wrong, shop assistant
2 something, customer
3 money, customer
4 refunds, shop assistant
5 happy, customer
6 credit, shop assistant
7 receipt, shop assistant
Unit 9 Science, 9H Writing, A formal letter, page 103
1 rather than
The writer uses ‘In conclusion, ...’