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UNIT 9, 9G Speaking, Making a complaint, page 104

Exercise 2

1

2 b 

3

4 a

 

Exercise 4

Yes, the student mentioned all four points and responded well to the sales assistant’s contributions.

 

Exercise 5

digital camera: battery, case, charger, on/off button, screen, strap

digital radio: battery, charger, on/off button, power lead, volume control

DVD player: on/off button, power lead, remote control, USB port, volume control

e-book reader: battery, case, charger, on/off button, screen, USB port

games console: on/off button, power lead, volume control

headphones: volume control

mobile phone: battery, case, charger, on/off button, screen, volume control

MP3 player: battery, case, charger, on/off button, screen, volume control

smartphone: battery, case, charger, on/off button, screen, USB port, volume control

tablet: battery, case, charger, on/off button, screen, volume control

 

Exercise 6

screen, case

 

Exercise 7

1 problem 

2 something 

3 work 

4 stopped

5 broken 

6 come 

7 money 

8 exchange

9 repair 

10 happy 

11 manager 

12 write

 

Exercise 8

There’s a problem with … It’s broken. Can I have my money back, please? Can I exchange it, please? I’m not happy about that. Can I see the manager, please? I’m going to write to …

 

Exercise 9

1

2

3 d 

4 a 

5

6

7 b 

8 g

 

UNIT 9, 9H Writing, A formal letter, page 105

Exercise 3

1 as, since 

2 rather than 

3 unless 

4 so

 

Exercise 4

1

2

3 F 

4 B

 

Exercise 5

All in all, …

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