UNIT 9, 9G Speaking, Making a complaint, page 104
Exercise 2
1 b
2 b
3 a
4 a
Exercise 4
Yes, the student mentioned all four points and responded well to the sales assistant’s contributions.
Exercise 5
digital camera: battery, case, charger, on/off button, screen, strap
digital radio: battery, charger, on/off button, power lead, volume control
DVD player: on/off button, power lead, remote control, USB port, volume control
e-book reader: battery, case, charger, on/off button, screen, USB port
games console: on/off button, power lead, volume control
headphones: volume control
mobile phone: battery, case, charger, on/off button, screen, volume control
MP3 player: battery, case, charger, on/off button, screen, volume control
smartphone: battery, case, charger, on/off button, screen, USB port, volume control
tablet: battery, case, charger, on/off button, screen, volume control
Exercise 6
screen, case
Exercise 7
1 problem
2 something
3 work
4 stopped
5 broken
6 come
7 money
8 exchange
9 repair
10 happy
11 manager
12 write
Exercise 8
There’s a problem with … It’s broken. Can I have my money back, please? Can I exchange it, please? I’m not happy about that. Can I see the manager, please? I’m going to write to …
Exercise 9
1 f
2 h
3 d
4 a
5 e
6 c
7 b
8 g
UNIT 9, 9H Writing, A formal letter, page 105
Exercise 3
1 as, since
2 rather than
3 unless
4 so
Exercise 4
1 D
2 A
3 F
4 B
Exercise 5
All in all, …